Contractor terms of use

UrgentHelpLA sells exclusive introductions to homeowners in a locked ZIP and trade (water, HVAC, plumbing, electrical). You receive one request at a time for that coverage. We do not perform the work. You are an independent contractor, not an employee or partner.

Valid leads bill to the card on file: Water $175, HVAC $95, Plumbing $85, Electrical $90. Fees are for the introduction, not a share of the job. Failed charges pause delivery. Authorization is required before leads unlock.

We credit a disconnected number, the wrong ZIP, the wrong trade, or a duplicate we already sent you. We do not credit a lead because the homeowner declined the price or hired someone else after you arrived.

You will present a $99 diagnostic visit before work begins. If the customer authorizes the repair with you, that charge is credited in full on your invoice. If they decline or hire another company, the diagnostic visit remains payable to you. Do not advertise free service calls on UrgentHelpLA jobs.

Coverage is one contractor per ZIP per trade. Sharing, reselling, or forwarding a lead, or asking the homeowner not to use UrgentHelpLA, is grounds to reassign the ZIP. You keep the job you complete. Future emergencies the homeowner submits to UrgentHelpLA remain ours to route.

Call and text only homeowners who requested help and consented. Keep a record of the visit, the diagnostic charge, and whether work was authorized. We may follow up with the homeowner to confirm service.

Contractor account and billing data is handled under our Privacy policy. Homeowner numbers you receive are for that job and ordinary follow-up on work they authorized — not for a shared list.

THE SERVICE IS PROVIDED “AS IS.” WE DO NOT WARRANT LEAD VOLUME OR THAT ANY HOMEOWNER WILL AUTHORIZE WORK. TO THE FULLEST EXTENT ALLOWED BY LAW,URGENTHELPLA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY TO YOU IS LIMITED TO THE LEAD FEES YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM.

You will defend and hold UrgentHelpLA harmless from claims arising out of your work, your estimates, your diagnostic charges, or your breach of these terms or the exclusive agreement, except to the extent caused by our own misconduct.

These terms are governed by California law. Venue for court disputes is Los Angeles County, California.

We may update these terms. Continued use after an update is acceptance of the revised terms. Questions: customer service.