Contractors
Exclusive contractor agreement
These are the commercial terms for exclusive ZIP coverage with UrgentHelpLA. Have your attorney review before you lock territory. This page is not legal advice.
1. What you are buying
UrgentHelpLA sells Ready-to-Dispatch Service Calls: a homeowner who wants plumbing service now and has already accepted your disclosed service visit fee. You receive one request at a time for that ZIP. We do not sell the same request to another company in your coverage. We do not guarantee the homeowner will authorize a repair.
2. Ready-to-Dispatch pricing
Get a homeowner who wants plumbing service now and has already accepted your disclosed service fee. Your first 2 valid Ready-to-Dispatch Service Calls are free. After that, each valid accepted call is $125. No membership. No subscription. No minimum spend. Your default weekly spend limit is $500, and you can lower it or pause new calls at any time. UrgentHelpLA does not guarantee the homeowner will authorize a repair. Your account starts with a $500 weekly spend limit. This is not an upfront charge or minimum commitment. You are charged only for valid Ready-to-Dispatch Service Calls you accept after your free trial. First 2 valid calls are free. After that, you pay $125 only for each valid Ready-to-Dispatch Service Call you accept and successfully receive. There is no membership and no minimum spend. Your account starts with a $500 weekly spend limit, which is simply a maximum spending control—not an upfront charge. You are charged only after Accept plus successful contact release. Decline, timeout, and contact-release failure are $0. There is no membership, subscription, signup fee, or minimum spend. The $500 figure is a weekly spend limit — not an upfront charge, deposit, or commitment. If you receive one paid call that week, the charge is $125. If you receive zero paid calls, the charge is $0.
3. Credits
You have 7 calendar days from successful contact release to dispute ordinary validity (fake/spam, bad contact, homeowner denies the request, wrong trade, outside your area, duplicate, already hired, wrong fee shown, or a contact-release defect). We do not credit because you failed to close, arrived late, no-showed, quoted high, lacked parts, accepted without capacity, changed your fee, or the homeowner declined a legitimate repair.
4. Service visit fee
You set and collect your own service visit fee. Defaults are $150 daytime / $199 after hours if you have not stored a different amount.UrgentHelpLA does not collect that fee. If the homeowner authorizes the repair with you, credit the visit fee in full. If they decline the work or hire someone else, the visit fee remains payable to you. Do not advertise free service calls on UrgentHelpLA jobs.
5. Exclusive territory
Coverage is one contractor per ZIP per trade. If you stop paying, miss jobs, share a lead, or ask the homeowner not to use UrgentHelpLA, we may reassign that ZIP. New emergency requests in that ZIP go to the contractor who holds it.
6. The customer relationship
You keep the job you complete, including ordinary follow-up on that work. You may not resell, forward, or gift the lead to another company. You may not harvest UrgentHelpLA requests to build a shared list. Future emergencies the homeowner submits to UrgentHelpLA remain ours to route.
7. Contact and records
Call and text only homeowners who requested help and consented. Keep a record of the visit, the diagnostic charge, and whether work was authorized. We may follow up with the homeowner to confirm service.
8. Independent contractor
You are not an employee, partner, or agent of UrgentHelpLA. You hold your own licenses, insurance, and warranty. We connect the request; we do not perform the work.
Request coverage on the contractor form. Signing up is an offer to lock ZIPs under these terms.